Association Professionals Competencies (PAE 102) Assessment
Lotus Suite 3, Level 22, BCC
1030 – 1300hrs
9th NBTA Global Travel Management Exchange Forum (GTMEF)
(For Travel Managers)
Lotus Suites 5 & 6, Level 22, BCC
Facilitator: Ian Flint, Managing Director, FIBC CMC FinstSMM, Inform Logistics Limited, UK
1400– 1405hrs
Opening & Welcome Remarks
Darren Ng, Managing Director, TTG Asia Media
Cinema 15, Level 9, SF World Cinema
1405 – 1450hrs
Keynote Address
The Future of Delivering and Creating Value in Service
Prof Ng will share the latest findings in the new movement of service dominant logic and value co-creation coming out of the UK, Europe and the US; address the importance of emotional value, not just functional value; the changing state of the customer empowered by technology and innovative approaches; the role of information; and future business models in travel and tourism.
Prof Ng is Professor of Marketing Science, University of Exeter Business School, Senior Visiting Fellow, University of Cambridge and Academic Adviser to Cambridge University Health Partners.
Prof Ng was the former CEO of SA Tours, one of the largest tour operators in the region spanning Malaysia, Singapore and China, and founder of Empress Cruise Lines.
Prof Irene Ng
Professor of Marketing Science, University of Exeter Business School, Senior Visiting Fellow, University of Cambridge, UK
Cinema 15, Level 9, SF World Cinema
1450- 1545hrs
Interactive Session
You Say, I Say!
You Say, I Say! explores important issues that affect business today. This fast-paced, lighthearted fan-filled interactive session is designed for you to have your say. Top panellists, representing different segments of the industry, will be posed a series of questions and will share their knowledge on specific topical issues. After they present their personal perspectives, we give you the opportunity to express your views. Agreeing with or challenging what the panellists say, will make for an expressive and entertaining session. Hot issues, quick 45-second responses, plus our low-tech, high-energy voting system – guaranteed to get the whole room buzzing.
Moderated by David Barrett
Executive Manager,
Diethelm Events, Thailand
Panellists:
Prof Irene Ng, Professor of Marketing Science, University of Exeter Business School, Senior Visiting Fellow, University of Cambridge, UK
Peter Koh, Regional Travel Manager, Asia Pacific, Japan & Latin America, Symantec, Singapore
Ian Quartermaine, CEO & Founder, MeetingsIn, U.S.A
Bert van Walbeek, CEO, The Winning Edge, Thailand
Cinema 15, Level 9, SF World
1545 – 1600hrs
Briefing for Exhibitors, Buyers & Corporate Travel Managers
Cinema 15, Level 9, SF World
1600 – 1630hrs
Coffee Break for Exhibitors and Corporate Travel Managers
Cinema 15 Foyer, Level 9, SF World
1630 – 1730hrs
CTW Table-Top Networking Session
Lotus Suite 7, Level 22, BCC
1900 – 2130hrs
Opening Ceremony & Welcome Cocktail (Entry by delegate badge or invitation only)
Athénée Crystal Hall, Plaza Athénée Bangkok, A Royal Méridien Hotel
Hosted by Thailand Convention & Exhibition Bureau (TCEB)
2130 – 2400hrs
Late-night Function hosted by TTG Asia & Conrad Bangkok Hotel
(For all delegates - entry by delegate badge or invitation only)
Club 87 Plus, Conrad Bangkok Hotel
6 Oct 2010
Wednesday
0900 – 1000hrs
CTW Breakout Session 1A
Lotus Suite 3, Level 22, BCC
Back to the Negotiating Table: Airline Buyer or Seller Market?
Will capacity, routes and schedules be back to normal, and when? Are fares rising? How can airline alliances boost your programme? Get the answers to these and other questions on getting the best airline deal from our panel of experts.
Ian Flint, Managing Director, FIBC CMC FinstSMM, Inform Logistics Limited, UK
Liz Thomson
Senior Aviation Analyst,
Centre for Asia Pacific Aviation, Australia
CTW Breakout Session 1B
Lotus Suite 5, Level 22, BCC
You and Your TMC
Is it a match made in heaven or are you constantly finding fault with each other? How can your TMC be a better service provider and how can you be a better customer? Is it possible to find an innovative, win-win solution?
Dean Fowles, Manager of Travel Services, Greater China/Southeast Asia McKinsey & Company, Hong Kong
Dylah Harharah, CTE, BBA(Honours)
Head – Travel Management
Vital.org, Singapore Ministry of Finance, Singapore
1000 – 1100hrs
CTW Breakout Session 2A
Lotus Suite 3, Level 22, BCC
The LCC Equation: Does it Add up?
Many consider low-cost carriers a viable option in cutting cost. How do you decide if it is an option or not an option for your company? Can LCCs be successfully incorporated into your existing airline programme? Learn the upside and downside.
Desmond Chong Director- Business Development Corporate Segments & Solutions, Abacus International Pte Ltd, Singapore
Johanes Chang, Vice-President, Corporate Business Development, Panorama Tours, Indonesia
CTW Breakout Session 2B
Lotus Suite 5, Level 22, BCC
Get More Out of your Hotel Programme
Dollar for dollar, are you getting the best value for your money? If not, why not? If rates are going up, what do you expect in return? Promises to be a lively debate.
Dean Fowles, Manager of Travel Services, Greater China/Southeast Asia McKinsey & Company, Hong Kong
Open Space outside Lotus Suite 3 & 5 and Lotus Suite 10 & 11
1130 – 1230hrs
CTW Industry Presentation
Lotus Suite 7, Level 22, BCC
Overview and Forecast of Asia-Pacific Corporate Travel Trends 2010/11
Find out what lies ahead on: • Average spend on corporate travel for 2010 (with historical comparisons from 2007 to 2009) • Outlook for total corporate travel spend in 2011 • Outlook for corporate travel spend in the following categories: air, lodging, car rental, and meetings/events • Effect of the Global Recession on travel budgets • How companies are changing travel policy this year
Joseph Bates, Director of Research, NBTA Foundation, U.S.A
Irene See, Vice-President and General Manager, Global Business Travel, ASEAN & India, American Express Business Travel, Singapore
1230 – 1345hrs
‘Believe in Thailand’ TCEB Executive Luncheon
[Buyers, Corporate Travel Managers, Media & Speakers or via Invitation card only]
Sponsored by Thailand Convention & Exhibition Bureau (TCEB)
Exhibition Hall, Level 22, BCC
1400 – 1515hrs
CTW General Session
Lotus Suite 7, Level 22, BCC
How to Manage your Travel Budget and Traveller’s Expectations
The economic crisis is over and some companies are loosening their belts a little. If it is status quo in your place of work, or if a travel budget cut is looming, what opportunities are there to meet everyone’s objectives?
Ian Flint, Managing Director, FIBC CMC FinstSMM, Inform Logistics Limited, UK
Tony O’Connor, General Manager, etm Travel Consulting, Australia
Sandeep Shastri, Head, Global Business Partnerships & Advisory Services, Asia Pacific, American Express Business Travel, Australia
1530 – 1730hrs
CTW Business Appointments Session
Exhibition Hall, Level 22, BCC
1830 – 2100hrs
Hosted Dinner (For all hosted delegates)
Sponsored by Seoul Tourism Organization
World Ballroom, Level 23, BCC
2130 – 2400hrs
Late-night Function hosted by TTG Asia & Shangri-La Hotel Bangkok
(For all delegates - entry by delegate badge or invitation only)
Shangri-La Hotel Bangkok
7 Oct 2010
Thursday
0900 – 1100hrs
CTW Business Appointments Session
Exhibition Hall, Level 22, BCC
1100 - 1130hrs
CTW Coffee Break (For CTW delegates only)
Open Space outside Lotus Suite 3 & 5 and Lotus Suite 10 & 11
1130 – 1230hrs
CTW Breakout Session 3A
Lotus Suite 3, Level 22, BCC
New Technology: How Booking Travel will Change?
Find out the latest trends and how new technology will impact the way we do business. What next-generation tools will change how travel management companies work and how they will deliver service to the business traveller.
Julian Mills, Vice-President, Global Strategic Corporate Development, Travelport, UK
Kris Miller, Business Development Director – Asia Pacific, Strategic Corporate Accounts, Travelport TDS, Australia
CTW Breakout Session 3B
Lotus Suite 5, Level 22, BCC
Alternative Accommodation:
Is it For You?
The growth of the serviced residences segment in gateway and secondary cities is giving business travellers more choice. What
would make you and your travellers choose serviced residences over a hotel stay?
Augustine M Silva, COO, Frasers Hospitality, Singapore
Fabian Seet, Director of Global Sales, The Ascott Limited, Singapore
Michelle Low, Director of Sales, Oakwood Asia Pacific Ltd, Singapore
1230 – 1345hrs
9th Sticky Awards Lunch
(Entry by delegate badge or invitation only)
Exhibition Hall, Level 22, BCC
1400 – 1500hrs
CTW Breakout Session 4A
Lotus Suite 3, Level 22, BCC
Be Prepared: What you need to know about safety & security?
Has the world become a more dangerous place? Hear case studies of what companies are doing and how your company can adopt and adapt practices to keep your travellers safe and secure whenever they leave home.
Tony Ridley
Director of Security Services
International SOS, Singapore
CTW Breakout Session 4B
Lotus Suite 5, Level 22, BCC
Make Room for Compliance: Is your Travel Policy User Friendly?
Do you have a problem and do you need to find an innovative solution? Or is it just a few bad apples who refuse to comply? Find out what others have implemented and what works and what works better.
Jan Bowland
Benefits Policy Manager
Coles Group, Australia
1500 – 1630hrs
CTW Closing Session
Lotus Suite 7, Level 22, BCC
The Life RhythmTM: Building mental resilience for greater life balance
From his sea change experience of living in Bali to working with top business executives around the world, Andrew shares enduring principles on how to build mental resilience and balanced life strategies to cope with fast-paced contemporary demands. The session introduces clear methods for managing energy levels and provides inspiration.
CTW Asia Pacific 
